Refund and Returns Policy for SpeedyRapic

Effective Date: January 1, 2024

At SpeedyRapic (https://speedyrapic.net), we strive to provide our customers with high-quality products and services. If you’re not fully satisfied with your purchase, we are here to help! Please read our Refund and Returns Policy carefully to understand your options and obligations.

Return Eligibility

We want you to be completely happy with your purchase. If for any reason you are not satisfied with your order, you can return it within 30 days from the date of receipt for a full refund or exchange. Please note that the following items are not eligible for return:

  1. Opened or used items
  2. Personalized or custom products
  3. Gift cards
  4. Final sale items

To be eligible for a return, your item must be in its original, unused condition with all tags and packaging intact.

How to Initiate a Return

To return an item, please follow these simple steps:

  1. Contact Our Customer Service Team
    Please reach out to our customer service team at [email protected] or call (423) 344-2171 within 30 days of receiving your product. Provide your order number and the reason for the return.

  2. Return Authorization
    Once we receive your return request, we will send you a Return Authorization (RA) number along with return instructions.

  3. Prepare Your Return
    Pack the item securely in its original packaging, along with any accessories, manuals, or documentation that were included with the product. The RA number should be clearly written on the return package.

  4. Return Shipping
    You are responsible for paying for the return shipping costs unless the return is due to an error on our part (e.g., damaged or incorrect items). We recommend using a trackable shipping service or purchasing shipping insurance for returns over $50 to ensure that your return is received by us.

Refund Process

Once we receive your returned item, it will be inspected to ensure it meets the eligibility criteria. If everything is in order:

  • Refunds will be issued to the original method of payment within 7–10 business days.
  • Shipping charges are non-refundable unless the return is due to a defect or error on our part.

If your return is approved for a store credit instead of a refund, you will receive the store credit via email, which can be used for future purchases on our website.

Exchanges

If you wish to exchange your item for a different size, color, or product, we recommend returning the original item and placing a new order for the item you want. Exchanges are not processed automatically; they must be initiated as separate transactions.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with a description of the issue and a photo of the damaged or defective item. In such cases, we will cover return shipping costs and issue a full refund or send a replacement item, based on your preference.

Non-Returnable Items

Certain products are not eligible for return. These include:

  1. Gift cards
  2. Custom or personalized items
  3. Items marked as final sale

Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

  1. Check your bank account again.
  2. Contact your credit card company or bank. It may take some time before your refund is officially posted.
  3. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Changes to This Refund and Returns Policy

We may update our Refund and Returns Policy from time to time. Any changes will be posted on this page, and the updated date will be indicated at the top. We encourage you to review this policy periodically to stay informed about our returns process.

Contact Us

If you have any questions regarding our Refund and Returns Policy or need assistance with a return, please don’t hesitate to contact us:

SpeedyRapic
Hotline: (423) 344-2171
Address: 8235 Robertsview Dr, Ooltewah, Tennessee
Email: [email protected]
Website: https://speedyrapic.net

This Refund and Returns Policy is designed to provide you with peace of mind when shopping with us. We want you to be fully satisfied with your purchase, and we are here to help should any issues arise!